FAQs

We highly recommend you to sign up for an account in Astra Family to receive the update of your purchase.However, if you wish to purchase without an account,you can still do so.

We aim to get your order right. However, if you have received an incorrect item, do let us know straight away by contacting us at info@astrafamily.co or Whatapps to 011-20683457, we will try and sort it out for you as soon as possible. For more information on our returns policy and procedures, please revert to our refund policy pages.

Unfortunately, once your order has been placed, we are unable to change any of the details as we work towards fulfilling your orders as soon as possible. 

Please note that we are unable to add or remove an item to an order or combine two orders together in the same shipment.

We will ship your product within 2 business working days after your payment has been verified. You will receive an email confirmation along with Tracking Number as soon as your order is dispatched from our warehouse. Do expect some delay during festive seasons.

We can deliver to your work address. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.

We do not have gift-wrapping services and note cards now for online purchase except for special campaign on certain items that stated on the product description.

Astra Family is a legit distributor of Philips Avent, Nuby, Bubs, Momama, Hapifam, Hoppi, and Astra Guard. All products sold on Astra Family are authentic, if you happened to purchase an item that is not up to your expectation, kindly contact our customer service at info@astrafamily.co or Whatapps at 011-20683457

After you place your order, you will receive an email confirmation. Once the details have been verified, your order will be accepted, and the item will then be dispatched. You will receive a further email notification once your order is dispatched. 

Our customer service team will be in touch with you should there be any need to verify further details. 

If the parcel is failed to deliver to the address you provided for 3 times, the undelivered shipment will send back to our warehouse, additional surcharge payable by the customer to arrange for new shipment.You may contact us at info@astrafamily.co or  Whatapps to 011-20683457 for more info.

Astra Ville is a community who wants to consistently empower it members through the sharing approach with people whom you care most. Astra Ville membership allows you to enjoy cash or cashback rewards*when you or your family shops for your loved ones. You may choose the role to shop with member exclusive discounts and earn cashback reward* or choose the role the share your personal member links and other goodness to your friends and enjoy cash payout when your friends purchase via the link you share. You can take on both roles to suit your personal lifestyle too once you sign-up. 

*to be launched soon. 

It is easy to join as Astra Ville. You just need to spend a min. of RM100 on Astrafamily.co e-commerce platform (www.astrafamily.co) and you will be automatic be prompt to become a member. When this happens, complete the essential information in the member sing-up form and you are automatically be a member of Astra Ville and got to enjoy Astra Ville member perks instantly.

Astra Ville members will enjoy member-exclusive discounts starting from 7% for all products on Astrafamily.co, free shipping with a min of RM50 spent, and cashback* when you shop. If you share your personal member link you will earn cash payout when your friends sign-up as member and purchase via your link. From time to time, there will exciting online contest, campaigns, giveaways, and prizes to be won exclusive for members. 

*to be launched soon. 

Yes. Once it is fully charged, it can be used as a portable warmer.

Yes. It can work to warm up fresh milk.

It is not designed for frozen milk.

It is recommended to heat the water before mixing formula.

Approximately 2-4 heating cycles depending on the temperature and volume of milk.

Yes of course.

Momama will stop heating at the selected temperature and maintain the liquid at the selected temperature.

No, it is designed to heat and maintain at safe temperatures for breastmilk (37 degrees celsius), where breastmilk nutrients are maintained.

It is not advisable to keep milk warm overnight. Milk is perishable if stored for over half an hour.

– 37oc- 40oc for breastmilk, protein powder/probiotics
– 40oc- 45oc for milk powder/water

Safety – Your baby’s safety is your number one priority. You want to know that whatever bottle warmer you choose for your baby will warm the milk to a safe temperature while also preserving breast milk nutrients.

es , there is a Build in battery inside. It is using type c cable to charge. When you buy Momama Intelligent Bottle Warmer, type C cable is included in the box.

It depends on the volume and temperature. You may refer to the Time Reference Table in the link attached.

https://fb.watch/v/1aRCe3RyY/
https://fb.watch/7dORx5Ytm4/

1.Pour purified water / milk into baby bottle
2.Place warmer upside down correctly install the warmer and bottle.
3.Long press for 2 seconds to power on
4.Select temperature
5.Start heating

1.Philip AVENT
2.CHU CHU3.Combi
4.UPIS
5.DoubleHeart6.Snow Bear7.Chicco
8.Lansinoh
9.Nip
10.Richell
11.HiTo
12.Bebe Confort
13.YANXUAN
14.Bobo15.Yo Yo Monkey
16.Piyopiyo
17.Us Baby18.Tutu19:Grosmimi20.Wide neck Autumz PP & PPSU (except PPSU 4oz)

Pureen Disney Winnie wide neck -MAM adapter (MM0004)
Pureen basic round feeding bottle -MM0006

Ultra wide neck – cotomoto adapter (MM0009)

Dental care sippy cup – tommy tippy adapter (MM0003)

Yes ,same size with cotomoto adapter (MM0009)

Yes ,same size with MAM adapter (MM0004)

Yes,can fit adapter (MM0006).

Yes ,same size with MAM adapter (MM0004)

Yes ,same size with MAM adapter (MM0004)

MM0006 Suitable for Momama Intelligent Bottle Warmers with  
1. Pigeon Flexible Slim-neck 
2. Dr. Brown’s Options+™️ Anti-colic Baby Bottle 
3. Medela bottles  
4. NUK Narrow neck 
5.Anakku regular feeding bottle 
6.Anakku feeding PP bottle
7.Pureen basic round feeding bottle
8. MM0009 Suitable forMomamaIntelligent Bottle Warmers with  

– Comotomo Natural Feel Silicone Baby Bottle 150ml  
-He or She Ultra wide neck baby bottle only 
– Haaka Bottle except the stainless steel pig bottle 
– Pureen Natural Flow Bottle 8oz 
 
MM0003 Suitable for Momama Intelligent Bottle Warmers with  
–  Tommee Tippee Closer to Nature Bottles. 
–  He or She Dental care sippy cup 
 
MM0007 Suitable for Momama Intelligent Bottle Warmers with  
– NUK PPSU Premium Choice 0-6  
– Nuk Nature Sense Wide Neck 
 
MM0004 Suitable for Momama Intelligent Bottle Warmers with  

-PP/PPSU pigeon Wide neck  
-Pureen Disney Winnie Wide neck
-MAM  
-Anakku Disney Wide Neck pp feeding bottle 
-Anakku wide neck bottle    
-Momo house ppsu bottle 260ml. 

Yes ,NukPPSU Premium choice Wide Neck and nature sense wide neck can fit Adapter MM0007.

yes can fit.

Yes ,Anakku regular feeding /Anakku Feeding Bottle bottle Can fit with adapter (MM0006)
Anakku disney wide neck pp feeding bottle (MM0004)

Yes can fit, (except PPSU 4oz)

Sorry Mother-K Korea PPSU 4th Gen Feeding Bottle 180ml / 280ml is not compatible with Momama warmer for now.

Sorry Chicco Perfect5 PP Feeding  and Chicco Step Up 2 Feeding Bottle (4m+) is not compatible with Momama warmer for now.

Sorry Spectra wide neck storage  is not compatible with Momama warmer for now.

Sorry Simba is not compatible with Momama warmer for now.

Yes ,same size with comotomo adapter (MM0009) except the stainless steel pig bottle

Yes.

https://www.youtube.com/watch?v=TXjPSdydZ1I

How to Clean :
1. Unplug the bottle and wait for it to cool.
2. Remove 0-ring and ensure charging point is closed.
3. Gently clean the stainless steel surface using damp cloth or sponge with mild soap. Rinse with water.
4. Wipe all surfaces with cloth and allow to air-dry.
5. Do not submerge unit in water.
6. Always replace o-ring.

4 hours required to fully charge .

Just change the O ring. If there are black spots or change color.

Lo Displayed to warn less 20% Available power,please Charge when Lo displayed.

Yes,1 year warranty for factory defect, If you are facing any problem with your Momamamilk warmer, please drop us a message.

Make sure Momama is Off, and press the on button to find out the actual battery.
Displayed on the screen: 20, 40, 60, 80,100 is the amount of battery left.

Hi, Momama is an electrical item. Please do not put it into a steam/ UV sterilizer. You just need to wash their stainless steel milk bottle cleaner and glentlybrush  Ensure the back silicone cover is closed

Yes,UV sterilizer can use ,justmakesureremove the silicone ring.

UV sterilizer can use for Momama Intelligent Bottle Warmer, But silicone ring we do not recommended becouseselicone ring will turn out the colour.

For All bottles are u ship.

Normally Fully charge can use up to 6 hrs.

More quantity milk, will take time for the milk to be heated.

Nuby bottle  is not compatible with Momama warmer for now.

Can, the puree must be watery. Cannot be thick puree.

Yes, you may use to heat up plain water.

No,Please charge with at least 10000mAh  powerbank when using the wormer outdoors.

Definitely YES! Momama warms up breast milk at the perfect temperature (37°C) ensures no nutrient loss

no activation required however do remember to keep your receipt for future reference if anything happen to the device. 🙂 I hope you will like the milk warmer as we do.

yes it can be used. We have tested it.

You may refer to the chart in this link: https://momama.my/how-to-use/ It depends the temperature of ur milk and how many ml.

It won’t overheat, as it stop and keep warm once it reachthe temperature you set. It will hold at the selected temperature until battery runs out.

It does the progress of the temperature. When it reaches the selected temperate it will beep and maintain the temperature.

Momama will beep when it reaches the temperature you selected. After it reaches the temperature, it will hold at the selected temperature until battery runs out. 

It will show full bar when complete charging.

If the bottle in still attached, you need to press and hold to turn off.If the bottle is removed, it will off on its own.

No.you will need to choose. 37deg ,40 deg and 45deg.

No sirim.

Momama is a Malaysian brand but our products are made in China

https://fb.watch/80rqf0jMts/

https://fb.watch/8aHC2ZdgYw/ Hegen

https://fb.watch/8aHG2QekFf/

https://fb.watch/8aHHwj-Z-7/

https://fb.watch/8aHJ2FiSnh/

https://s.lazada.com.my/s.2IKFp

Yes BPA FREE

Yes BPA FREE.

Brands Usa Made in China

Yes,Tritan cup is break resistant, scratch resistant and also BPA FREE.

Yes, Nuby Tritan Wonder Cup   anti -spill feature.

Sorry we don’t have at the moment.

Sorry we don’t have at the moment.

Sorry we don’t have at the moment.

Sorry we don’t have at the moment.

Sorry we don’t have at the moment.

All our Tritan cups can be put in UV Sterilizer. However it may affect the performance in the following ways.

• Color—shift to yellow
• Durability—decrease in impact resistance
• Transparency—increase in haze

Preferred method will be normal washing with hot water and bottle detergent. It is also dish washer safe.

Nuby Tritan cannot be boiled,temperature for tritanable below than 90c.

Nuby Tritan cannot be steam sterilizer .temperature for tritan able below than 90c.

Dishwasher safe (Top rack only) or Wash in warm water using mild liquid soap and rinse thoroughly with clean water.

yes,Tritan is neutral in taste, food-safe, heat-resistant, break-proof and dishwasher-safe up to 90°C

No.

You can use small brush to wash nuby weighted straw NB10320

Plastick PP Can last 6 months, it is best to change if the color of the bottle changes, or scratches

Plastic Tritan Can use longer, it is best to change if the color of the bottle changes, or scratches

The Difference Between PP And Tritan Bottles. From the view of performence, PP is usually made of ordinary plastic, but Tritan is a new material, which is far more superior to PP plastic
pp bottle is only limited by its own factors the trasparency is not very good as there will always be a hazy sense a fog from the appearance of pp water bottle .But the desity of tritan water bottle is lower than that of pp plastic water bottle .So the tritan bottle look very trasparent just like glass.
Tritan bottle perform better than pp bottle Tritan will not be corroded by chemical ,even using various detergent for cleaning and disinfection but pp does not have this performance.

For Nuby flip n sip 360 straw, Cannot use while lying down ya.

Dishwasher safe (Top rack only) or Wash in warm water using mild liquid soap and rinse thoroughly with clean water.

Tritan bowl Cannot use microwave.

Yes.microwave safe please  warmat proper time and power level for food inside.

Copyright 2018, we don’t have manufacturing date These are stocks arrived 2021

Company registration and product registration is different. Different trademarks are renewed and also registered at different dates and years.

Bite & sip feature, the child needs to put pressure / bite the straw only water will flow out.
https://www.youtube.com/watch?v=ppcOWzSl5m4

Refrigerator yes, freezer not recommended as this is not a cooling teether. Meanwhile a kind remind due to hygiene purpose advisable to place in the case before place into refrigerator.

Around 3 to 7 months of age.

yes,Can be boiled and steam sterilIzedDiswasher Safe Top Rack Only. It is not suitable for UV sterilizer.

yes,Any equipment that will come into contact with baby’s mouth should be sterilised. This includes feeding equipment, soothers, spoons, teethers and toys

Both can be used as a toothbrush and teether.

No, teether dont have an expiry date just wash and sterilizer well before giving.
It should be clean as baby insert this in mouth maintain hygienie.

The product is made from silicone and PP so technically safe to clean up using UV sterilize or Boil Water Sterilize.

10kg

Suitable 4month until 12 month

No.

What colour floor seat have?

Tray do not come together, we sell separately the price for the tray is RM 55

Yes we have,  Get it on Shopee now! https://shopee.com.my/product/67864213/1288020459?smtt=0.2716458-1632735370.9

Yes we have , Get it on Shopee now! https://shopee.com.my/product/67864213/6347351167?smtt=0.2716458-1632735486.9

Yes we have,Getit on Shopee now! https://shopee.com.my/product/67864213/1251817538?smtt=0.2716458-1632735686.9

Recommended age ‏18 months – 4 years  and the weight baby Max15 kg

To train children from the age of 1-3 years to use the toilet, With potty can reduce the use of diapers and facilitate parents

Between ages 18 and 24 months.

45 x 25 x 29 Centimeter

Maximum 27 kg.

No.

Brands Usa Made in China

Sorry we don’t have at the moment.

Weighted straw allows your toddler to hold the cup at any angle. 

Dishwasher safe (Top rack only) or Wash in warm water using mild liquid soap and rinse thoroughly with clean water.

yes.Silicone safe to clean up using boiling water.

It is dishwasher safe. But not recommended for UV sterilizer ,becouseselicone will change colour to yellowish.

Yes we have,Get it on Shopee now! 
https://shopee.com.my/product/67864213/1287391194?smtt=0.2716458-1632740885.9

Normally recommended change on every 3 month for hygiene purpose.

Yes.

Can use more than 6months. compared to PP bottles have to change every 6months, if use UV sterilizer, it changes color faster.

brush should be replaced every 2 month.

25 cm Height
12 cm width
7 cm length

Nuby Silicone Bottle Brush (No Stand)

6 hour.

Wash in warm water using mild liquid soap and rinse thoroughly with clean water.

For Stainless steel bottle please do not use Microwave,Boilingwater,Or steam Sterilize.

Yes, We have, price for the replacement is RM 15.

Sorry we don’t have at the moment.

hanya sterilize pacifier. kotak tak boleh

*Astra Guard incorporates nanotechnology that provides instant 99.999% kill rate and neutralises bad odours. It is non-toxic, made with

natural ingredient consisting of mineral zinc, distilled water and plant extracts.

*Spray as required on any surfaces or objects. No rinsing required.

*Astra Guard disinfectant is proudly made in Malaysia.

Yes. It’s 100% safe and natural in our products. Consisting of mineral zinc, distilled water, and plant extracts.

Astra Guard have two sizes500ml and 100ml.

Both have the same function only different size

Yes.100% Safe, In our products which consist of mineral zinc, distilled water and plant extracts .If your child licks it after sanitizing, you do not have to worry because our sanitizer is food grade.

Yes, it’s Food grade . If your child accidentally licks it,  you do not have to worry. 

Hoppi™ is a brand committed to ensuring every mum gets the best in the most
affordable manner. Hoppi™ Baby Wipes is a premium baby wipes made affordable.
We provide every mother with high-quality baby wipes that are on par (or even better!)
than the wipes in the market but at 50% of the market price.

Yes! Hoppi Wet Wipes (Blue Pack) is 99% made from EDI water, making it safe to use
on baby skin, face, mouth and daily cleaning.

Electrodeionization (EDI) is an electrically-driven water treatment technology that uses
electricity, ion exchange membranes, and resin to remove ions and charged species
from water (for example, salts and organic acids). EDI also delivers more consistent
purity than other water treatment technology, making EDI water the purest form of
water. By using EDI water, Hoppi Baby Wipes is safe for baby physically and orally.

Hoppi Wipes is a specially designed wipe to suit all babies. It has a continuous
dispensing system that is easy and friendly to use. The non-woven spunlace and pearl
pattern design provides incredible soft & gentle texture to the skin. It comes in the
dimensions of 200mm x 150mm, 50gsm thickness – making it possible to clean in just
one wipe.

Hoppi Antibacterial Wipes cleans and protects surfaces against 99.9% of germs. It is
alcohol-free and can be used for general cleaning, such as toys and baby utilities, and
baby butts after poop or pee.
However, we do not recommend it to clean baby hands or faces directly to avoid direct
contact with the mouth.

Our wipes dimension is 200mm x 150mm, 50gsm thickness

You can keep the product as long as you need until the expiration date. Keep it
between 15- 30 degrees and away from direct sunlight, as it can contribute to faster
moisture loss than usual.

The expiry date for the wipe is two years from the manufacturing date.
After opening, the wipes will generally be good to use within three months. This is
because any longer than that, the moisture in the wipes may dry up. Remember to
always seal your wipes back after each use.

Hoppi Wet Wipes (Blue Pack) is fragrance-free and alcohol-free.
Hoppi Antibacterial Wipes (Orange Pack) has refreshing citrus scent and alcohol-free

No, you can’t flush our wipes. They must be thrown into proper bins.

Yes, it is! All Hoppi Wipes are Paraben-free.

Hoppi Wipes Antibacterial wipes are made with Benzalkonium Chloride as the main
active ingredient to help kill 99.99% germs and bacteria. It’s made to be alcohol-free
and has refreshing lemon scent, it is an option that keeps your baby’s surrounding
clean and safe!

Hello. Thanks for your enquiries. We have not done official comparison with A&F wipes. However we have received feedbacks from our customers and retailers that it’s almost the same. Hoppi wipes are also very thick as well. Do try one and let us know.

All Philip Avent bottle is anti colic.

The Natural bottle is our most innovative bottle. It combines all the benefits of Anti-colic bottles and has a teat that resembles the natural form and feel of the breast. This makes it easy for you and your baby to switch between breast and bottle feeding.

Replaced every 6 months.If you see any cracks, leaks or chips on the bottle, discard it immediately.

Normally recommended change on every 3 month for hygiene purpose.

It is dishwasher safe. But not recommended for UV sterilizer

You can buy from link in below.
https://shopee.com.my/babyandtoddler?smtt=0.0.9

Dishwasher safe (Top rack only) or Wash in warm water using mild liquid soap and rinse thoroughly with clean water.

Before use, please wash and sterilize the bottle or soak the bottle in boiling water for 5 minutes to ensure cleanliness.

Thick Feed teat has a special Y cut which allows for an extra fast flow and is suitable for semi-solids, thicker feed (e.g. milk with added cereal or rice powder).

All bottle in bellow
https://www.philips.com.sg/c-m-mo/baby-bottles-nipples/anti-colic-baby-bottles/latest#availability=instock&filters=ANTI_COLIC_BABY_BOTTLES_SU

Sorry we don’t have manufacturing date

Product Brands Germany Made in China

yes, can heat up to 230c

Replaced every  6months.If you see any cracks, leaks or chips on the bottle, discard it immediately.

Wash in warm water using mild liquid soap and rinse thoroughly with clean water.